Can you give me a GST tax invoice?

No. The Arty Tree is not registered for GST because the business operates below the applicable GST registration threshold. GST is not charged separately on your order and we cannot issue a GST tax invoice bearing a registration number. An order invoice is included with the parcel.

What does a pencil grade like 2B or 4H mean?

H grades are harder and lighter, B grades are softer and darker, and HB sits in the middle. A drawing usually needs several: the hard end for construction lines, the soft end for the dark tones. Every listing states the grade range in the set.

What is the difference between oil-based and wax-based coloured pencils?

Oil-based cores hold a point longer and resist the pale bloom that wax develops on the surface after a few weeks. Wax lays down more smoothly and burnishes better. Neither is better in general; the listing says which a set uses.

Do you run drawing classes?

No. We sell art materials only. There are no classes, workshops or tuition of any kind attached to this shop.

My pencil keeps breaking when I sharpen it.

That is almost always a core fractured along its length by a fall, and it will keep breaking until the wood is cut back past the fracture. Sharpen soft grades with a blade rather than a rotary sharpener.

How do I pay?

UPI or Cash on Delivery. We do not accept cards, net banking or wallets. Cash on Delivery is available for eligible orders and PIN codes, with no additional COD fee.

What does delivery cost?

Free on orders of ₹699 and above. Below that, a flat ₹49 for the whole order, shown before checkout is completed.

How long will my order take?

1–2 business days of handling plus courier transit: 3–6 business days in total to metro cities and 5–10 business days elsewhere in India. These are estimates, not guaranteed dates.

Do you ship outside India?

No. We deliver within India only.

My parcel arrived damaged. What now?

Email [email protected] within 48 hours of delivery with photographs of the parcel and its contents. An unboxing video is strongly recommended. We arrange a replacement or a refund where applicable and cover the return shipping when the fault is ours.

When do I get my refund?

Within 5 business days of a returned item reaching us and being checked. A cancellation before dispatch is refunded within 5–7 business days.

Can I collect an order in person?

No. We are an online-only retailer and do not operate a customer-facing showroom. The address here is our business and order fulfilment address. Everything is delivered by courier.