Returns, replacements and refunds for anything bought from The Arty Tree.
The same numbers on every page
| Order handling | 1–2 business days |
| Courier transit — metro cities | 2–4 business days |
| Courier transit — rest of India | 4–8 business days |
| Total — metro cities | 3–6 business days |
| Total — rest of India | 5–10 business days |
| Free delivery from | ₹699 |
| Delivery charge below that | flat ₹49 |
| Return window | 10 days from delivery |
| Damaged or incomplete order | report within 48 hours |
| Refund once a return reaches us | 5 business days |
| Refund after a cancellation | 5–7 business days |
| GST | not registered — below the applicable threshold |
Delivery figures are estimates, not guaranteed dates.
Telling us
Contact us within 10 days of delivery. Telling us inside those 10 days is what matters — the item does not have to be back with us by then. Email [email protected] with the Order ID and which item is affected.
Condition
Items should come back unused and in their original packaging, with every accessory, case and insert that came in the box. Anything that has been used cannot be resold and cannot be accepted as a change-of-mind return.
Who pays the return shipping
- Change of mind or wrong choice — you arrange and pay for the return.
- Damaged, wrong or incomplete order — once we confirm the fault is ours, we cover or reimburse the return shipping.
Damaged or incomplete orders
Report within 48 hours of delivery with photographs of the parcel and its contents. An unboxing video is strongly recommended. We review and arrange a replacement or refund where applicable. Reporting later makes it much harder to establish where the damage happened, so please do not wait.
Refunds
Once a returned item reaches us and has been checked, the refund is issued within 5 business days to the original payment method. For a Cash on Delivery order we ask for bank details to make the transfer, since there is no card or UPI transaction to reverse. No restocking charge is applied.
Duplicate payments
If the same order is paid twice, the duplicate payment is refunded within 5 business days after we confirm the duplicate transaction. Nothing needs to be sent back for this.
Warranty
We do not add any warranty of our own. Where a warranty is stated on a product page, it applies on its own terms.
Exchanges
We do not offer a direct exchange. If you would like a different item, return the unused piece in its original packaging within the return window for a refund and place a fresh order.