Cancelling an order placed with The Arty Tree, and what happens to the payment.
The same numbers on every page
| Order handling | 1–2 business days |
| Courier transit — metro cities | 2–4 business days |
| Courier transit — rest of India | 4–8 business days |
| Total — metro cities | 3–6 business days |
| Total — rest of India | 5–10 business days |
| Free delivery from | ₹699 |
| Delivery charge below that | flat ₹49 |
| Return window | 10 days from delivery |
| Damaged or incomplete order | report within 48 hours |
| Refund once a return reaches us | 5 business days |
| Refund after a cancellation | 5–7 business days |
| GST | not registered — below the applicable threshold |
Delivery figures are estimates, not guaranteed dates.
Before dispatch
Free of charge at any point before the parcel is handed to the courier — in practice within the 1–2 business day handling window. Email [email protected] with the Order ID, or call +91 93227 12493 during Customer service: 9:00 AM – 8:00 PM IST, daily.
After dispatch
Once the courier has the parcel we cannot recall it. Refuse the delivery, or accept it and use the Return and Refund Policy within the 10 day window.
Refund after cancelling
A prepaid order cancelled before dispatch is refunded within 5–7 business days to the original payment method. A Cash on Delivery order cancelled before dispatch has nothing to refund, because nothing has been paid.
When we cancel
Occasionally we cancel an order ourselves — stock that turns out to be unavailable, a PIN code we cannot reach, or delivery details we cannot confirm. We contact you first, and a prepaid order cancelled this way is refunded in full within 5–7 business days.
Cancelling part of an order
An item can be dropped before dispatch. If that takes the order below ₹699, the flat ₹49 delivery charge applies to what remains, and we will tell you before making the change.