Product questions, orders and returns all reach the same inbox and the same phone number. We are an online-only retailer and do not operate a customer-facing showroom. The address here is our business and order fulfilment address.
How to reach us
| [email protected] | |
| Phone | +91 93227 12493 |
| Hours | Customer service: 9:00 AM – 8:00 PM IST, daily |
| Business and order fulfilment address | A/205, Wood Street, Hiranandani Estate, Thane, Maharashtra 400607, India |
| Landmark | Near Hiranandani Foundation School |
| Typical reply | within 1 business day |
What to include
- Order questions — the Order ID and the email address used at checkout. Both are on your order confirmation.
- Product questions — tell us the grade range or colour count you need and we can help you compare it against the specifications listed.
- Damaged or incomplete parcel — photographs of the parcel and its contents within 48 hours of delivery. An unboxing video is strongly recommended and makes the review considerably faster.
- Return — the Order ID and which item, within 10 days of delivery.
What we cannot do
We cannot recommend a medium for a particular technique beyond what the specifications say, frame or mount work, or supply a colour that is not in a listed set. If a set’s grade range is not stated clearly enough, ask and we will read it off the packaging before you order.
Complaints
Email [email protected] with Complaint in the subject line and the Order ID in the message. Complaints are handled directly by the person responsible for operating The Arty Tree. We have not appointed a separate named officer for this.